Are you finding it hard to login, and check your email, browse the web, or stream music, chances are that you’re not connected to your network and can’t get onto the internet. To fix the problem, here are some things you can try.

Try these things first to help you fix or narrow down the connection problem.

  • Make sure Wi‑Fi is turned on. Select the “No internet connection” icon No Internet connection  on the right side of the taskbar, and make sure Wi-Fi is turned on. If it isn’t, select it to turn it on. Also, make sure Airplane mode is turned off.8880287a e4c5 4c8f a590 d054148dc591
  • Afterwards, see if a Wi-Fi network you recognize and trust appears in the list of networks. If it does, select the Wi-Fi network, and they try to connect to it. If it says Connected underneath the network name, select Disconnect, wait a moment, and then select Connect again.
  • Try connecting to a network on a different frequency band. Many consumer Wi-Fi routers broadcast at two different network frequency bands:  2.4 GHz and 5 GHz. These will appear as separate networks in the list of available Wi-Fi networks. If your list of available Wi-Fi networks includes both a 2.4 GHz network and a 5 GHz network, try connecting to the other network.
  • .
  • Make sure the physical Wi‑Fi switch on your laptop is turned on. (An indicator light usually shows when it’s on.)
  • Run the Network troubleshooter. The Network troubleshooter can help diagnose and fix common connection problems.

To run the Network troubleshooter

  1. Select the Start  button > Settings Network & Internet > Status.
    Open network and internet status settings
  2. Under Change your network settings, select Network troubleshooter.
  3. Follow the steps in the troubleshooter, and see if that fixes the problem.
  • Restart your modem and wireless router. This helps create a new connection to your internet service provider (ISP).
    When you do this, everyone that is connected to your Wi-Fi network will be temporarily disconnected. The steps you take to restart your modem and router can vary, but here are the general steps. (Note: If you have a cable modem/Wi-Fi router combo device, you only need to follow the steps for the single device.)
    1. Unplug the power cable for the router from the power source.
    2. Unplug the power cable for the modem from the power source.  

      Some modems have a backup battery. If you unplug the modem and lights stay on, remove the battery from the modem.
    3. Wait at least 30 seconds or so.

      If you had to remove the battery from the modem, put it back in.
    4. Plug the modem back into the power source. The lights on the modem will blink. Wait for them to stop blinking.
    5. Plug your router back into the power source.

      Wait a few minutes for the modem and router to fully power on. You can usually tell when they’re ready by looking at the status lights on the two devices.
    6. On your PC, try to connect again.

Connection problems can be due to a variety of reasons—problems with the website, your device, the Wi-Fi router, modem, or your Internet Service Provider (ISP). Try the following steps to help narrow down the source of the problem.

  1. If the “Wi-Fi connected” icon  appears on the right side of the taskbar, visit a different website. If the website opens, there might be a problem with the specific website. If you can’t connect to another website, go to the next step.
  2. On another laptop or phone, try to connect to the same network. If you can connect, the source of the problem is likely due to your device—go to the section Network Troubleshooting On Your Device. If you can’t connect to the network on any device, continue to the next step.
  3. Check to see if there is a problem with the connection to your Wi-Fi router.  Do this by using a ping test.
    1. In the search box on the taskbar, type Command prompt. The Command Prompt button will appear. To the right of it, select Run as administrator > Yes.
    2. At the command prompt, type ipconfig, and then select Enter. Look for the name of your Wi-Fi network within the results, and then find the IP address listed next to Default gateway for that Wi-Fi network.  Write down that address if you need to. For example:
    3. At the prompt, type ping <DefaultGateway> and then select Enter.  For example, type ping and select Enter The results should be something like this:

Reply from bytes=32 time=5ms TTL=64

Reply from bytes=32 time=5ms TTL=64

Reply from bytes=32 time=5ms TTL=64

Reply from bytes=32 time=5ms TTL=64

Ping statistics for Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds:  Minimum = 4ms, Maximum = 5ms, Average = 4ms

If you see results like this and are getting a reply, then you have a connection to your Wi-Fi router, so there might be a problem with your modem or ISP. Contact your ISP or check online on another device (if you can) to see if there’s a service outage.

If the results of the ping test indicate that you are not getting a reply from the router, try connecting your PC directly to your modem by using an Ethernet cable (if you can). If you can connect to the internet using an Ethernet cable, it confirms the connection problem is due to the Wi-Fi router. Make sure you’ve installed the latest firmware and see the documentation for your router.

If your problem is solved kindly drop your comment below.


Author: refuge_2020

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